Where is the meeting point?
At the Neptune Fountain. Please arrive 15 minutes before your tour departure time to exchange your reservation voucher with one of our staff members.
Where does the tour finish?
The tour ends at Neptune Fountain.
How long does the tour last?
The whole experience lasts approximately 8.5/9 hours, which may vary depending on the traffic on the road.
How far in advance should I arrive at the meeting point?
You must be at the meeting point 15 minutes before the experience's departure time, lining up in an orderly manner, so that the staff can check in for your reservation and you can board the bus.
Are child tickets available?
Yes. Tickets are available for children ages 5 to 15. Children under 4 travel free, but must sit on their caregiver's lap when the service is complete. All children under 17 must be accompanied by an adult.
Are the buses wheelchair accessible?
No, our bus tour is not wheelchair accessible.
Refunds
To request a refund, get in touch by downloading the Big Bus Tours App or using the enquiry form at bigbustours.com/contactMAD