Is there a commentary available in my language?
Live Guided in two languages; English & Spanish.
Where can I start the tour?
You can start your tour from Felipe IV Street: Felipe IV Street.
What can I see and visit?
Main Monuments and attractions in Madrid: Plaza Colon, Calle Velazquez, Plaza de Cibeles, Gran Via, Plaza de Espana, Hotel RIU, The Royal Palace, Almudena Cathedral, Temple of Debod and Plaza Neptuno.
Do tours operate daily?
Yes, the Big Bus tours operate daily. On any bank holidays and in any weather. 365 days per year.
How long does the tour take?
The full tour lasts approximately 90 minutes, with a frequency of 20-30 minutes. The tour operates between 9:30 a.m. and 7:30 p.m., depending on the season. For tour times and frequencies, please visit the service information page.
Are child tickets available?
Yes. Child tickets are available for children between the ages of 5–15. Children under 4 may travel free of charge but must sit on their caregiver's lap when the service is full. Buggies and pushchairs must be stowed on the lower deck. All children under 15 years of age must be accompanied by an adult.
Are the buses wheelchair accessible?
Yes, the buses are wheelchair accessible. For more information, please contact us.
Day Tour Departure Times
First tour of the day departs at 09:30 am from Stop 1 at Neptuno, and buses will come every 20 minutes until 7.30 pm depending on the of time of year. Other popular stops to start the tour include Stop 7 at Gran Via 32 and Stop 11 at the Madrid Rio / Principe Pio however you can redeem your ticket at any of the over 13 Big Bus stops. Please see more details on your voucher.
Refunds
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactMAD. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.
Where does the bus leave from on Sundays?
Go to the Neptune kiosk and a vendor will tell you where to wait for the bus.