Where is the meeting point?
At the Neptune Fountain. Please arrive 15 minutes before your tour departure time to exchange your reservation voucher with one of our staff members.
Where does the tour finish?
The tour ends at Neptune Fountain.
How long does the tour last?
The whole experience lasts approximately 6 hours, which may vary depending on the traffic on the road.
How far in advance should you arrive at the meeting point?
You must be at the meeting point 15 minutes before the departure time of the experience, queuing in an orderly fashion, so that the staff can check in your booking and you can board the bus.
Are child tickets available?
Yes. Tickets are available for children ages 5 to 15. Children under 4 travel free, but must sit on their caregiver's lap when the service is complete. All children under 17 must be accompanied by an adult.
Are the buses wheelchair accessible?
No, the bus tour is not wheelchair accessible.
Refunds
To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactMAD. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.